Overview
At Artesania Korita, we are committed to ensuring your satisfaction with every purchase you make. Our return and refund policy is designed to provide you with a hassle-free experience in case you need to return or exchange a product. Please read the following policy carefully to understand how it applies to your purchases.
Eligibility and Timeframe
Our refund and returns policy extends for a period of 7 days from the date of your purchase. If 7 days have elapsed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be in unused condition and in the same state as when you received it. Additionally, it must be returned in its original packaging.
Exempted Items
Please note that certain items are exempt from being returned. This includes perishable goods such as food, flowers, newspapers, and magazines. Moreover, intimate or sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned.
The following items are also non-returnable:
- Gift cards
Return Process
To initiate a return, please provide a valid receipt or proof of purchase. Kindly refrain from returning your purchase to the manufacturer.
In situations where only partial refunds are applicable, this includes:
- Hats, Handbags, Cups, Catrina Dolls, Porcelain dolls
Refunds
Once we receive and inspect your returned item, we will send you an email to acknowledge its arrival and the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a specific number of days.
Late or Missing Refunds
If you haven’t received your refund, we recommend checking your bank account and contacting your credit card company. It may take some time for the refund to be officially posted. If the issue persists, please contact us at support@artesaniakorita.com
Sale Items
Only regular-priced items are eligible for refunds; sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same one, please email us at [email address], and send the item to P.O Box 1513 Lathrop CA, 95330
Gifts
If your item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift or the order was shipped to the gift giver, a refund will be issued to the gift giver, and they will be informed of the return.
Shipping Returns
To return your product, mail it to P.O Box 1513 Lathrop CA, 95330. You are responsible for covering your own shipping costs for returning the item. Shipping costs are non-refundable, and if a refund is processed, the return shipping cost will be deducted.
The duration for your exchanged product to reach you may vary based on your location. For higher-value returns, consider using a trackable shipping service or obtaining shipping insurance, as we cannot guarantee receipt of your returned item.
Contact Us
If you require assistance or have questions about refunds and returns, feel free to contact us at support@artesaniakorita.com. We are here to help and ensure that your experience with Artesania Korita is exceptional.
